Privacy Policy

Last Modified: October 2026

This Privacy Policy outlines Squeaky Clean Pools ("we," "our," "us," or the "Company") practices regarding information collected from users who access our website at www.squeakycleanpools.com (the "Site") or otherwise share personal information with us (collectively, "Users").

Grounds for Data Collection

Processing your personal information, meaning information that may reasonably allow your identification ("Personal Information"), may be necessary for the performance of our contractual obligations to you, providing our services, protecting our legitimate interests, and complying with applicable legal and regulatory obligations.

When you use the Site or voluntarily provide information to us, your information may be collected, stored, used, and disclosed as described in this Privacy Policy.

We encourage you to carefully read this Privacy Policy so you can make informed decisions regarding your information.

Information We Collect

We may collect two general types of information from Users:

Non-Personal Information

Non-personal information is information that does not directly identify an individual.

This may include:

Browser type
Operating system
Device information
Language preferences
Access times
Pages viewed
Clicks
Website activity
General usage information

We may use this information to operate, analyze, improve, and personalize our Site and services.

Personal Information

Personal Information is information that identifies you or may reasonably be used to identify you.

This may include:

Name
Email address
Telephone or mobile phone number
Information submitted through website forms
Service or appointment information
IP address
Geolocation information
Device identifiers
Information relating to your activity on the Site
SMS opt-in and communication preferences
Other information you voluntarily provide to us

How We Receive Information About You

We may receive Personal Information from several sources, including:

When you voluntarily provide information through our Site
When you submit a contact, estimate, or service request
When you communicate with us by phone, email, SMS, or another method
When you use or access our Site or services
From third-party providers and services
From analytics providers
From publicly available sources and registers where permitted by law

How We Use Your Information

We do not rent or sell Users' Personal Information.

We may use information we collect to:

Provide and operate our services
Respond to inquiries and service requests
Schedule and manage appointments
Communicate with you regarding our services
Provide customer support
Send service-related notices and updates
Maintain and improve our Site
Personalize your experience
Conduct statistical and analytical activities
Improve our products and services
Market our services where permitted
Provide promotional materials when you have provided the appropriate consent
Send SMS/text messages when you have provided the applicable consent
Protect our Site, customers, and business
Comply with applicable legal and regulatory obligations

Sharing of Personal Information

We may share Personal Information with trusted third-party service providers that perform services on our behalf.

These services may include:

Website hosting
Website operation and maintenance
Data storage and processing
Analytics
Customer communication
SMS and telecommunications services
Advertising and marketing services
Technical diagnostics
Customer relationship management
Other services necessary to operate our business

These providers may only use information as necessary to perform services on our behalf, subject to applicable agreements and legal requirements.

SMS and Mobile Information

Mobile phone numbers and SMS opt-in or consent information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may share mobile information with service providers that help us deliver SMS communications or provide related services, but only as necessary for those providers to perform services on our behalf.

We may also disclose information when we believe in good faith that disclosure is reasonably necessary to:

Comply with applicable laws or regulations
Respond to legal processes or governmental requests
Enforce our policies or agreements
Investigate suspected fraud, illegal activity, or security issues
Protect our legal rights
Protect the rights, property, or safety of our Users or others
Cooperate with law enforcement where legally required

SMS/Text Messaging

Squeaky Clean Pools may offer SMS/text messaging for both transactional and marketing communications.

SMS consent is collected separately based on the type of communication. Providing a telephone or mobile phone number alone does not constitute consent to receive SMS/text messages.

Transactional SMS

If you separately opt in to receive transactional SMS messages, you consent to receive text messages related to services or communications you have requested from Squeaky Clean Pools.

These messages may include:

Service inquiries
Estimate requests
Appointment confirmations
Appointment reminders
Scheduling updates
Service updates
Customer support communications
Account or transaction-related information
Other communications related to services you have requested

Message frequency may vary depending on your interactions with Squeaky Clean Pools.

Marketing SMS

If you separately opt in to receive marketing or promotional SMS messages, you consent to receive recurring automated marketing messages from Squeaky Clean Pools at the mobile number provided.

Marketing messages may include:

Special offers
Discounts
Promotions
Service announcements
New service updates
Other marketing or promotional communications

Where applicable, marketing messages may also include cart reminders.

Consent to receive marketing SMS messages is not a condition of purchase.

SMS Consent

SMS consent is voluntary and is collected through separate opt-in checkboxes on applicable forms.

Marketing SMS consent and transactional SMS consent are separate. You may choose to consent to either type of communication, both types, or neither.

SMS consent is not required to submit a website form, request a quote, purchase services, or receive services from Squeaky Clean Pools.

By checking the applicable SMS consent checkbox and providing your mobile phone number, you authorize Squeaky Clean Pools to send the type of SMS messages described in that checkbox.

Message Frequency

Message frequency may vary depending on the type of messages you have opted in to receive and your interactions with Squeaky Clean Pools.

Message and Data Rates

Message and data rates may apply. Your mobile carrier determines any applicable charges according to your wireless service plan.

SMS Opt-Out

You may opt out of SMS communications at any time by replying STOP to any of our messages.

After submitting a STOP request, you may receive a final confirmation message indicating that you have been unsubscribed. You will no longer receive SMS messages from us unless you subsequently opt in again.

If you wish to join again, you may sign up through our website as you did the first time, and we will begin sending SMS messages based on the type of consent you provide.

SMS Help

For help or more information, reply HELP to any of our messages or contact Squeaky Clean Pools using the contact information provided on our Site.

SMS Privacy

Your information will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Mobile information, including mobile phone numbers and SMS opt-in or consent information, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

Wireless carriers are not liable for delayed or undelivered messages.

User Rights

Subject to applicable law, you may have the right to:

Request confirmation regarding whether Personal Information concerning you is being processed.
Request access to Personal Information we maintain about you.
Request a copy of Personal Information you provided to us in a commonly used format.
Request correction of inaccurate Personal Information.
Request deletion of certain Personal Information.
Object to certain processing of your Personal Information.
Request restrictions on certain processing.
Lodge a complaint with an applicable supervisory authority.

These rights are not absolute and may be subject to our legitimate business interests, contractual obligations, and applicable legal or regulatory requirements.

To exercise an applicable privacy right, please contact us using the contact information provided on our Site.

Retention

We retain Personal Information for as long as reasonably necessary to provide our services and fulfill the purposes described in this Privacy Policy.

We may also retain information as necessary to:

Comply with legal obligations
Resolve disputes
Maintain appropriate business records
Enforce agreements and policies
Protect our legal rights

Retention periods may vary depending on the type of information collected, its purpose, and applicable legal requirements.

We may correct, supplement, or remove incomplete or inaccurate information when appropriate.

Cookies

We and certain trusted service providers may use cookies and similar technologies when you visit our Site.

A cookie is a small piece of information stored on your device while viewing a website.

Cookies may be used to:

Allow efficient navigation between pages
Enable website functionality
Remember preferences
Improve your experience
Analyze website usage
Measure website performance
Support advertising and marketing activities where applicable

Types of Cookies

Session Cookies: Temporarily stored during your browsing session and generally deleted when your browser is closed.

Persistent Cookies: Stored on your device for a specified period and may be used to remember preferences during future visits.

Third-Party Cookies: Set by third-party services operating functionality or content on the Site, such as analytics providers.

You may be able to disable or remove cookies through your browser or device settings. However, disabling certain cookies may affect the functionality of the Site.

Google Analytics

We may use Google Analytics or similar analytics services to understand how visitors use our Site.

These services may collect information such as:

How often Users access the Site
Pages Users visit
Website interactions
Device and browser information
IP address and related technical information

We use analytics information to understand and improve our Site and services.

The collection and use of information by Google Analytics is also subject to Google's applicable terms and privacy policies.

Third-Party Collection of Information

This Privacy Policy applies to information collected and processed by Squeaky Clean Pools.

Our Site may contain links, integrations, or services operated by third parties that we do not own or control. Different privacy policies and terms may apply when you provide information to those parties.

We encourage you to review the privacy policies and terms of any third-party websites or services you use.

How We Safeguard Your Information

We take reasonable measures designed to protect the Personal Information we collect and maintain.

We use administrative, technical, and organizational safeguards appropriate to the nature of the information and require applicable service providers to maintain appropriate security measures.

However, no method of transmitting or storing information can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security or that unauthorized access will never occur.

Transfer of Information

Some service providers or recipients of information may operate in jurisdictions different from your own.

When required by applicable law, we take appropriate measures designed to protect Personal Information transferred between jurisdictions.

Advertisements

We may use third-party advertising technologies to provide or measure advertisements related to our Site and services.

These technologies may use cookies and similar technologies to understand how Users interact with our Site and advertising.

Depending on your location and applicable law, you may have options to control certain advertising cookies and personalized advertising through your browser, device, or applicable advertising-industry opt-out tools.

Marketing

We may use Personal Information, such as your name, email address, or telephone number, to communicate information regarding our services where permitted by law and consistent with your communication preferences.

Where required, promotional SMS/text messages will only be sent after obtaining the appropriate consent through a separate marketing SMS opt-in.

Marketing communications will provide an appropriate method for opting out of future marketing communications.

Opting out of marketing communications does not necessarily prevent us from sending non-promotional communications relating to services you requested, transactions, customer service matters, security notices, or other administrative communications.

Corporate Transactions

We may transfer or share information in connection with a corporate transaction, including a merger, acquisition, consolidation, reorganization, financing, sale of assets, or similar business transaction.

Where applicable, an acquiring or successor organization may assume the rights and obligations described in this Privacy Policy.

Minors

Our Site and services are not designed for or directed toward children.

We do not knowingly collect Personal Information from minors without appropriate parental or legal guardian authorization where required.

If a parent or guardian believes a child has provided Personal Information to us without appropriate consent, they should contact us using the contact information provided on our Site.

Updates to This Privacy Policy

We may periodically update or revise this Privacy Policy.

Changes will become effective when the revised Privacy Policy is posted on our Site unless otherwise required by applicable law.

We encourage Users to periodically review this page for updates.

The "Last Modified" date at the top of the Privacy Policy indicates when the policy was most recently updated.

Contact Us

If you have questions regarding this Privacy Policy, our privacy practices, your Personal Information, or our SMS/text messaging practices, please contact Squeaky Clean Pools using the contact information provided on our Site.